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The out-of-office experiment. Can an email reply shift culture?

Written by: Tim McCleary

We’ve all done it. As we prepare to leave for vacation, we set our out-of-office reply. It’s a way of letting people know that we may be slow to respond while taking a break. However, this particular one had the power to shift the internal work culture.

The out-of-office experiment. Can an email reply shift culture?2022-12-01T21:02:05+00:00

Two perspectives. Boost change success with these shifts.

Written by: Tim McCleary

How often has this happened to you? You’re explaining something to another person and you feel you’re being crystal clear. However, the person you’re communicating with isn’t seeing it the way you are. Two views of the same thing, yet different.

Two perspectives. Boost change success with these shifts.2022-12-01T21:23:17+00:00

Want to accelerate change? Ride the brake.

Written by: Tim McCleary

So, it happened again this week. It’s likely happened to you, too — several times. I was driving down a busy road, approaching an intersection. I glanced up and saw the light had turned yellow. My foot instinctively pushed a little harder against accelerator to make it through the light.

Want to accelerate change? Ride the brake.2022-12-01T21:29:58+00:00

Ready to boost your customers’ experience? Consider the value of values.

Written by: Tim McCleary

Do you remember when Zappos, the online shoe retailer, entered the market in 1999? Likely not. Their first-year sales were dismal. But, over the next 12 months, their revenue rocketed to $1.6 million.

Ready to boost your customers’ experience? Consider the value of values.2022-12-01T22:06:30+00:00

The Escalator Effect. Is your organization suffering from it?

Written by: Tim McCleary

When most of us step onto an escalator, we go into autopilot mode and check out. So, there may be something about a moving stairway that you haven’t noticed. Try leaning on the handrail throughout the duration of your next ride.

The Escalator Effect. Is your organization suffering from it?2022-12-01T21:17:02+00:00