Urban Emu Achieves ISO/IEC 20000-1 Certification: Elevating Information Technology and Service Management for Enhanced Client Benefits

Written by: Patrick Kesler

In the fast-paced digital age, effective information technology (IT) and service management are crucial to a successful business operation. Urban Emu, a leading player in the mobility solutions sector, has recently achieved the prestigious ISO/IEC 20000-1 certification for Information Technology and Service Management. This remarkable achievement highlights Urban Emu’s commitment to excellence and brings many benefits to our clients and partners. The significance of this certification and its advantages brings many benefits to Urban Emu’s clients.

Understanding ISO/IEC 20000-1 Certification

The ISO/IEC 20000-1 certification is an internationally recognized standard focusing on IT service management. It outlines best practices for establishing, implementing, maintaining, and continually improving a service management system. The certification is designed to help organizations deliver high-quality IT services that meet their client’s needs while ensuring efficient management of processes and resources.

Urban Emu’s Achievement

Urban Emu’s ISO/IEC 20000-1 certification underscores their dedication to delivering exceptional IT services. This certification signifies that the company has successfully demonstrated its ability to align its IT processes with the needs of its clients and business objectives. Urban Emu underwent rigorous assessment and audit processes to achieve this certification, ensuring their IT service management practices adhere to the highest industry standards.

Benefits to Clients and Our Partners

  1. Enhanced Service Quality: ISO/IEC 20000-1 certification requires adherence to stringent service management processes, leading to improved service quality. Clients of Urban Emu can expect consistent, reliable, and high-quality IT services that align with industry best practices.
  2. Increased Reliability: With a certified IT service management system, Urban Emu can minimize disruptions, respond more effectively to incidents, and ensure reliable service delivery. This translates to reduced downtime and increased operational continuity for clients.
  3. Efficient Issue Resolution: The certification mandates a well-defined process for handling and resolving IT-related issues. Clients will benefit from quicker and more practical issue resolution, minimizing the impact of any disruptions on their business operations.
  4. Proactive Approach: ISO/IEC 20000-1 emphasizes a proactive approach to service management. Urban Emu’s certified processes enable them to identify potential issues before they escalate, thereby preventing disruptions and enhancing the overall client experience.
  5. Improved Communication: Effective communication is a cornerstone of successful service management. With the certification, Urban Emu ensures clear and transparent communication channels with their clients, informing them about service status, changes, and improvements.
  6. Alignment with Business Objectives: Urban Emu’s ISO/IEC 20000-1 certification demonstrates their commitment to aligning IT services with clients’ business objectives. This alignment fosters a strengthened partnership, as IT solutions are tailored to meet specific client needs and contribute to their overall success.
  7. Competitive Advantage: Clients of Urban Emu can now confidently differentiate the company from competitors by highlighting their ISO/IEC 20000-1 certification. This certification is tangible evidence of Urban Emu’s dedication to quality service delivery.

Urban Emu’s attainment of the ISO/IEC 20000-1 certification is a significant achievement that showcases their commitment to excellence in IT service management. By adhering to internationally recognized standards, Urban Emu not only elevates its own practices but also enriches the experience of its clients. The benefits of this certification extend far beyond compliance; they encompass enhanced service quality, increased reliability, efficient issue resolution, a proactive approach to service, improved communication, alignment with business goals, and a competitive advantage in the market. With this certification, Urban Emu is poised to deliver even greater value to its clients and partners in the realm of information technology and service management.

To learn more about Urban Emu’s additional certifications, please read our insight on “Experience agency Urban Emu awarded ISO 9001, ISO/IEC 27001 certifications

Contact Us

Urban Emu is an experience agency with a fast growing team of experience designers, facilitators, strategists, researchers, UX/UI designers, and software engineers that create innovative experiences to improve and transform businesses.

We love to hear about ideas big or small. Please don’t hesitate to get in touch with us regarding your project.

Email: hello@urbanemu.com