“Gaining certification is a proud milestone in our agency journey but it is not a one-off event. The transformative process is embedded into our everyday operations to optimize efficiency and achieve highest quality performance for our clients today and future forward.” The awards focus on quality management, information security management and risk management.
“The road to certification is not an easy one,” Kesler added, noting to be compliant, UE underwent a six-month long rigorous company audit that included documentation of systems and procedures, review, pre-audit, assessment, external audit and clearance.
“Our culture thrives on our commitment to delivering the best possible “Experience” for our clients and for our staff,” he said. “These certifications speak for themselves. They are a bold validation of that commitment.”
The certifications include:
ISO 9001 – the world’s best-known quality management standard for companies and organizations of any size, ISO 9001 examines the fundamentals of quality management systems based on several principles to guide a company’s performance improvement. They include having a strong customer focus, company leadership engagement, an outlined process-based approach, evidenced-based decision making and ongoing process improvements.
ISO/IEC 27001 – information security management that provides security for all digital information and assets such as financial information, intellectual property, employee details or information entrusted by third parties.
Additionally, Urban Emu was recognized for its systems managing risk and internally follows ISO 31000, Risk Management Guidelines that help recognize opportunities and threats and allocate for resources to manage the risk that could jeopardize a company’s performance.