iSport360 had identified bottlenecks in their previous onboarding process, so we spent time overhauling the onboarding to both facilitate quick and easy setup, while also driving feature engagement and awareness. We did this by consolidating and modifying the order of steps based on the personal mental model, adding ease to the initial setup, and including an overview video for added user education.
Although the majority of iSport360 users accessed the product on desktop, the iSport360 team wanted to drive more users to the mobile app with this product update. Thus, we wireframed the updated desktop and mobile products concurrently, making design considerations for busy coaches using the app while on the field or court. The inclusion of a floating action button on mobile would facilitate the quick initiation of a player evaluation or the addition of a team member or coach.
Through our iteration process, we made careful considerations of what was realistic to complete within this development cycle. As a result, certain planned features including search functionality, an education center, evaluation prompts based on seasonal timing, and a certain aspects of the engagement model were de-prioritized and saved for a future development cycle.